Atos is an international IT services company. It employs over 86.000 employees in 66 countries. Currently, nearly 3800 people are working in our offices in Bydgoszcz, Warsaw, Wroclaw, Gdansk, Lodz and Torun. The company offers IT infrastructure management services, systems integration, outsourcing and IT consulting. Atos was three times awarded with the Great Place to Work certificate, winning top positions in the ranking of the Great Place to Work® Institute. Atos is the official global IT partner of the Olympic and Paralympic Games.
- Work on the 2nd line support
- Resolve technical problems
- Customer support
- The receipt of problems reported by users, concerning the operation or interpretation of one or more information systems
- The coordination of rapid and appropriate responses, including: channeling requests for help to appropriate functions for resolution, monitoring progress
- Keeping users appraised of progress
- The maintenance of an inventory of equipment supported by the Help Desk together with logs of user details, problems and resolutions, for administration and planning purposes
- Shift work
Preferably:
- Information Technology or Technical Degree
- English and/ or German (min. B2)
Required:
- Experience as 1st/2nd line support engineer
- Excellent Windows knowledge - Win 7 and Windows XP
- PC, printer and networking troubleshooting skills o Excellent diagnostic, analytical & problem solving skills
- Ambition to learn new products and skills and maintain a strong working knowledge of supported systems
Beneficial:
- Network knowledge and at least basics about: ISDN, ATM, Ethernet, TCP/IP, Q931, DASS, QSIG, xDSL - Advanced knowledge of ICT (hardware, databases, operating systems, local area networks etc.
- Knowledge/expertise of SAP, Oracle, VDI, VCloud Suite, Cloud Provisioning
- Mobile Device Management (BES 5.0, BB10, MobileIron or any other software for BlackBerry, iOS and Android mobile devices management),
- Lotus Notes/Domino administration, knowledge of Same Time, and Traveler would be an advantage
- Knowledge about Hardware Certification, Imaging, Encryption and Antivirus administration or WaveLink
- Active Directory or MS Exchange knowledge/experience,
The position will be located in our office in Bydgoszcz.
We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), flexible social benefit, private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.
