Oferta aktualna do: 2013-12-20
Cyclad is an international consulting company operating in IT/ICTsector. Our core services include Employment Support Services, Cyclad Tools, ITOutsourcing and Software House. Our mission is to provide services of thehighest quality and at the same time maintain partner relations with ourClients as well as with our Employees.
ITIL Expert - Process Manager
Miejsce pracy: Bydgoszcz
Nr Ref.: CC13/ITILEXPERT/BYD/PRACA/15679
Job description:
- Being involved in process evolution, to develop and implement a continual service improvement cycle across all operational processes
- Acting as single point of contact for customer operational issues/concerns related to the account under his/her responsibility
- Managing service reviews and scorecards with the respective stakeholders
- Re-engineer work flows and engagement models creating efficiencies and delivery standards
- Following the company IT Service Management procedures and measurements to meet quality, satisfaction and other business objectives
- Providing effective mentoring and help to more junior colleagues which engages, motivates them and develops an excellence culture in ITIL process management
- Building professional relationships with key business partners and peers in Service Operations functions
Requirements:
- University degree in IT Discipline or equivalent in years of progressive experience in IT environment
- Minimum 2 years of IT operations/service management/delivery experience required
- Working knowledge of ITIL Service Management framework
- Ability to communicate with multiple levels of an organization, including interaction with senior level business partners and with the customers
- Ability to work in tight deadlines and the ability to maintain focus whilst under pressure
- Having a strong character, can do attitude and possess a quality driven and customer focused mindset
- Ability to identify problems and work to resolution (see things through) and motivate others to complete tasks on time
- Good command of English, German or French - B2/C1 level
We offer:
- Work in international environment
- Competitive salary package
- Relocation bonus (according to the internal procedures)
- Private medical care
- Life and disability insurance
- Interesting trainings and professional development programs also available
Jeżeli interesują Cię inne oferty pracy, skontaktuj sie z nami:
rekrutacja@cyclad.pl
rekrutacja@cyclad.pl