Experis jest wyspecjalizowaną marką dedykowaną realizacji zaawansowanych usług poszukiwania i selekcji specjalistów i kadry zarządzającej w obszarach: IT, inżynierii oraz finansów. Experis to wynik połączenia dwóch profesjonalnych marek – Elan IT oraz Manpower Professional, które od wielu lat dostarczały swoje usługi polskim przedsiębiorstwom, a kandydatom pomagały znaleźć pracę marzeń. Obecnie dla jednego z naszych Klientów poszukujemy Kandydatów na stanowisko:
Zadania:
Job Description:
ITIL Expert/Specialist will be responsible formanaging ITSM processes based on ITIL best practices. Person on this positionshould be focused on one of the following areas: Problem Management. IncidentManagement, Change Management, Configuration Management.
Main Tasks:
- Providing Incident/Problem/Change Management tasks in accordance with global and local requirements
- Manages the process issues across international environment and external suppliers to meet the local SLAs
- Support reporting - KPIs and customer SLAs
- Cooperation with Global Management in identyfing and planning process improvement
- Participation in Global management team to standardize enabling off-shore targets
- Ability to speak English/German/French/Dutch B2+ (desirable English as the second foreign language on the B2 level at least)
- University degree in IT Discipline or equivalent in years of progressive experience in enterprise level IT environments
- Minimum a year of Change/Incident/Problem Management experience
- Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification not required, but is a plus).
- Strong communication skills with multiple levels of an organization
- Excellent ability to manage priorities and flexibility to adjust to changing requirements, schedules and priorities.
- High level of IT literacy – MS Office (Word, Excel, PowerPoint)
- Work in the international environment with innovative technologies
- well-organized career path
- Relocation package
- Private medical care
- Life and disability insurance
- Interesting trainings and professional programs
