Experis™ is the global leader in professional resourcing and project-based workforce solutions. We accelerate organizations’ growth by intensely attracting, assessing and placing specialized expertise in IT, Finance & Accounting, Engineering and Healthcare to precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve.
ITIL Incident Manager
Job Description
The person on this position will be responsible for:
- Providing end-to-end services in line with customer and internal SLAs/KPIs
- Incident resolution within compound environments with complete confidence, engaging internal and external support teams globally
- Verifying of all levels of incidents in order to execute the correct incident management process
- Leading the virtual team of technical resource
- Reducing time to repair on major and crisis outages
- Ensure that standardized methods and procedures (ITIL v3) are kept in efficient and prompt manner
- Bachelors degree in Computer Science,
- Working knowledge of Incident/Problem/Change Management frameworks
- High level of IT literacy – MS Office (Word, Excel, PowerPoint)
- Ability to speak in English and German or French (B2 level at least)
- Excellent ability to manage priorities and flexibility to adjust to changing requirements, schedules and priorities.
- Willingness to relocate to Bydgoszcz
- Work in the international environment with innovative technologies
- Well-organized career path
- Relocation package
- Private medical care
- Life and disability insurance
- Interesting trainings and professional programs
- Possibility to work remotely (2 days from home and 3 days at the Bydgoszcz office)
If you are interested in this offer please send your application by clicking Apply button.
