ITIL Incident Manager

The person on this position will be responsible for:

• Providing end-to-end services in line with customer and internal SLAs/KPIs
• Incident resolution within compound environments with complete confidence, engaging internal and external support teams globally
• Verifying of all levels of incidents in order to execute the correct incident management process
• Leading the virtual team of technical resource
• Reducing time to repair on major and crisis outages
• Ensure that standardized methods and procedures (ITIL v3) are kept in efficient and prompt manner

• Bachelors degree in Computer Science,
• Working knowledge of Incident/Problem/Change Management frameworks
• High level of IT literacy – MS Office (Word, Excel, PowerPoint)
• Ability to speak in English and German or French (B2 level at least)
• Excellent ability to manage priorities and flexibility to adjust to changing requirements, schedules and priorities.
• Willingness to relocate to Bydgoszcz

• Work in the international environment with innovative technologies
• Well-organized career path
• Relocation package
• Private medical care
• Life and disability insurance
• Interesting trainings and professional programs
• Possibility to work remotely (2 days from home and 3 days at the Bydgoszcz office)