Oferta aktualna do: 2014-02-23
Cyclad is an international consulting company operating in IT/ICT sector. Our core services include Employment Support Services, Cyclad Tools, IT Outsourcing and Software House. Our mission is to provide services of the highest quality and at the same time maintain partner relations with our Clients as well as with our Employees.
ITIL Problem Manager
Miejsce pracy: Bydgoszcz
Nr Ref.: CC13/ITILPROBLEM/BYD/PRACA/15670
Job description:
- Executing the Problem Management process tasks in adherence with global and local requirements
- Coordinating and managing the Problem Management process activities across the global factory and with external suppliers to agreed global and local SLAs
- Escalating risks and issues to the Problem Management Regional Process Owner
- Supporting Problem Management reporting (KPIs and customer SLAs)
- Completing process adherence and handling of problems according to SLAs/OLAs
- Acting as an escalation point to expedite problem resolution
Is responsible for providing regular feedback to the Problem Management Global Process Owner - Coordinating problem resolution involving internal support groups, vendors, suppliers, customers and managing any roadblocks
- Conducting Post Resolution Review of critical problems and supports to follow up of their activities together with Service Delivery Manager
Requirements:
- Ability to speak English/German/French/Dutch B2+ (desirable English as the second foreign language on the B2 level at least)
- University degree in IT Discipline
- Minimum a year of Change/Incident/Problem Mgmt or Project Mgmt experience.
- Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification not required, but is a plus)
- Proven communication skills with multiple levels of an organization, including interaction with senior level business partners within the company
We offer:
- Attractive salary
- Working in an international environment
- Relocation package for candidates from outside Bydgoszcz
- Access to the interesting training and professional development programs
Jeżeli interesują Cię inne oferty pracy, skontaktuj sie z nami:
rekrutacja@cyclad.pl
rekrutacja@cyclad.pl