Experis™ is the global leader in professional resourcing and project-based workforce solutions. We accelerate organizations’ growth by intensely attracting, assessing and placing specialized expertise in IT, Finance & Accounting, Engineering and Healthcare to precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve.
ITIL Problem Manager
Job Description
The person on this position will be responsible for:
- Managing the ITSM processes in accordance to ITIL best practices
- Ensure that standardized methods and procedures (ITIL v3) are used in efficient and prompt manner
- Handling of all problems in order to minimize the impact of problem upon service quality and consequently identifies opportunities to improve the day-to-day operations of the organization
- Supports Problem Management reporting (KPIs and customer SLAs)
- University degree in IT Discipline
- Working knowledge of Incident/Problem/Change Management frameworks (ITIL v3, TQM or ISO 9000:2000 -certification is a plus)
- High level of IT literacy – MS Office (Word, Excel, PowerPoint)
- Ability to speak in English (other additional languages will be an advantage)
- Excellent ability to manage priorities and flexibility to adjust to changing requirements, schedules and priorities
- Willingness to relocate to Bydgoszcz
- Work in the international environment with innovative technologies
- Well-organized career path
- Relocation package
- Private medical care
- Life and disability insurance
- Interesting trainings and professional programs
If you are interested in this offer please send your application by clicking Apply button.
