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Junior Service Desk Agent with English

Hemmersbach Central Support Spółka z o.o. Sp. k.

Wrocław, Bielany Wrocławskie

1 dzień temu

Be part of us

 

Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.

 

For our Global Service Desk Team we are seeking the following:

Junior Service Desk Agent with English
LOCATION: Wrocław, Bielany Wrocławskie
Your tasks:
  • Opening, monitoring and updating incidents in our ticketing system
  • Contacting customers via phone or e-mail while maintaining positive relationships with our corporate customers
  • Active communication and troubleshooting with our engineers
  • Monitoring the correct timelines (SLA) and ticket flow
Our requirements:
  • Very good English skills (in speaking & writing)
  • Strong troubleshooting skills
  • Customer service and effective communication skills
  • MS Office knowledge (especially Excel and Outlook)
  • Ability to work on numerous tasks simultaneously
  • Very good analytical skills
  • Readiness to work on shifts 24/7 (available home office at night and at weekends
Your benefits:
  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
  • Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw

Would you like to join our team? Please send your CV in English.

 

 APLIKUJ TERAZ 

 


Please add a statement:
„I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)."


„I hereby give consent for my personal data included in my application to be processed by Hemmersbach also for the purposes of further recruitment processes."

Poznaj

Hemmersbach Central Support Spółka z o.o. Sp. k.

Why us?

We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have 38 subsidiaries all around the world and operate in over 190 through our network of subcontractors. We employ over 3500 people around the world, which makes our work setting a truly international one.

In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.

Recruiting process

StepPre-selection of candidates
StepPhone interview
StepFace to face / Skype interview
StepDecision and offer

Testimonials


Robert

PMO Administrator, Bielany Wrocławskie

I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.

The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach.

Ola

HR Analyst, Katowice

Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.

Read more

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