League of Legends Player Support Specialist with Polish and English

You will:

• Help out our players with any issues they might have via tickets & chat
• Make case by case player focused decisions in order to provide the best player experience we can
• Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
• Collaborate with a passionate team of gamers in order to give our support a player to player feel

You are:

• Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer.
• Have excellent Polish language skills with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices.
• Player empathy person. As a player, you should be able to understand a player's perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation.
• Understanding Player Support. Even if you don't have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience.

We offer:

• Stable job (permanent labor contract)
• Competitive salary for the local market
• Opportunity to plan your own working schedule
• Career development opportunities
• Great relocation package: Airplane Tickets / Transportation from Airport / Up to one month Free Accommodation in a hotel
• Meal tickets shall be granted monthly
• International modern working environment (Relax zones, PlayStation and billiard corners)
• Special Discounts & Offers for all employees (Food vouchers, Multisport cards, etc.)
• Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
• Employee referral bonuses
• Positive environment
• Supportive work-life balance policies
• Continuous assistance and learning
• Employee Relations team to help new hires integrate in the local lifestyle and culture

If this opportunity sounds appealing to you, please send your CV!

* By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can't wait to meet you!