Sitel Group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.
We are looking for candidates for the position:
Operations Team Leader
Location: Warsaw - Mokotow
Responsibilities
- Responsible for the delivery of client overall KPIs/Sales targets but also including day to day service levels, customer experience, quality measures and compliance measures
- Make important policy, planning, and strategy decisions.
- Develop, implement and review operational policies and procedures.
- Term relationships with corporate clients, creating value add for the client you manage.
- To proactively maintain regular engagement with key client contacts in line with client expectations
- Help promote a company culture that encourages top performance and high morale.
- Oversee budgeting, reporting, planning, and auditing.
- Work with senior stakeholders.
- Ensure operational delivery in line with contractual agreements
- Identify and address problems and opportunities for the company.
- Provide inspired leadership for your team.
- Reporting to Senior Operations Manager
Requirements
- Minimum 3-5 years of experience in managing a projects in the BPO / SSC industry
- Mandatory: knowledge of English at a level that allows easy business communication
- Ability to analytical and logical thinking at a high level
- High presentation skills
- Positive attitude to changes, the ability to quickly adapt to changes
- Experience in managing a remote team is welcome
- High leadership skills
You get
- Wellbeing and health: we provide a private medical care, Multisport cards, internal SitelFit program - promoting activity
- Rest: we subsidize the holiday
- Giveaway: Christmas - vouchers or additional cash on the account, layettes for newborns, gifts on the occasion of Children's Day
- Fun Management: integration meetings (during the pandemic we use modern streaming channels), Fun Management program - monthly events in each department/project
- Development: free access to modern training platform for every employee, development programs - 95% of our managerial staff is from our internal promotion
- CSR - we care not only about ourselves. We are happy to help those in need.
- Language Course - you don't speak Polish? Join us and sign up for the lessons we organize.
Poznaj
Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.