Optics Technical Support Engineer / Inżynier ds. Optymalizacji Sieci

Main responsibilities:

• Technical support for major network outages, ensuring clear communication to all parties, acting as the control point for management escalation.
• To ensure the networks are optimised and running at customer agreed performance targets.
• Participate in planning and implementation for successful integration and installation of new features and upgrades in the network and/or management systems.
• Training the GNOC front line on new features deployed in the network.
• Produce and maintain quality standards and documents for TSE Team.
• Liaise with customers and/or vendors as point of contact at senior technical level.

Qualifications:

• University degree in telecommunication, IT science or equivalent.
• 3+ years technical experience in at least one of the following areas: maintenance, monitoring, designing, exploitation of telecom or IT networks.
• Good skills in PDH,SDH, DWDM
• Working experience in the operational field such as network surveillance & maintenance would be a strong advantage.
• Working knowledge of HP-UX, Solaris and/or Linux RedHat server systems.
• Hands-on knowledge of telecom multi-vendor equipment (Alcatel-Lucent, Ericsson, Ciena, Nortel, Marconi, Siemens, Cisco, etc.) including transport, switching and voice products would be a strong advantage.
• Fluent written & spoken English is a must.

Key "Soft" Skills:

• Excellent interpersonal skills to work closely with external and internal teams.
• Strong analytical, problem solving and decision making skills.
• Ability to work on own initiative.
• Proactive and methodical approach.
• Ability to work in a multi-cultural environment.
• Stress tolerance.
• Ability to prioritize and apply time management principles.