Order Manager Consumables fluent in Dutch and English

At Philips, we have a 125 year history of creating meaningful innovation. These innovation and the quality of our products but also our services has always been a top priority.

Within our Centers of Excellence we bring together supporting roles within Finance, Procurement, Customer Service and Supply Chain,  enabling you to have a career in an international, cross functional environment. 

Currently we have the opportunity for a dynamic Dutch and English-speaker Order Managers Consumables to join our team in Łódź.

As an Order Manager Consumables you will have the opportunity to coordinate the entire order delivery process placed by Key Markets through pro-active collaboration with other Supply Chain functions such as Catalogue Management, Finance, Planning, Shipping also Project Management, Sales and others.

Apart from that, you will contribute to changing the team from a traditional order management team to a team that acts as an extension of the account managers in the field, assisting them and the customers with part enquiries, providing historic sales data as well as detecting potential leads for the Consumables business. Your challenge is to balance the requirements of ensuring a seamless order flow while providing a result-driven and proactive customer experience.

You are responsible for:

• Management of sales orders with high volume and low value, a cycle time ranging from 3 to 5 working days placed by hospitals.
• Process order activities in SAP and other supporting applications.
• Process order changes due to Customer or Factory requests. 
• Maintain good communication with stakeholders.
• Provide excellent customer service for our customers in the UK
• Reporting, monitoring and control of order book in an organized and compliant manner (ICS/SOx).
• Together with team members continuously implementing improvements through Lean tooling and disciplines.

You are a part of the order management Team. Consumables Order Managers are responsible for managing customer orders from order acceptance, order cleaning, order entry up to delivery and invoicing to customers for all fast flow customer orders of Philips Healthcare in the EMEA region (mainly Patient Monitoring and Respiratory care business segment). The order management department is divided over several teams (approx. 8-10), each led by a Team Lead who reports directly into the Director of Order management. The division of teams is based on the Value Stream Process set-up within the commercial organization.

You will work within an international team and you will report to the Team Lead Order Management.

To succeed in this role, you should have the following skills and experience

• Bachelor degree or vocational (MBO) degree with relevant work experience
• 1-2 years experiences within Order Management
• Knowledge of Logistics / supply chain.
• Very Good level English and Dutch.
• Knowledge of SAP and/or equivalent ERP systems (would be an advantage).
• Strong customer service orientation and problem solving skills.
• Good communication skills (to factories and customers).
• Cultural awareness and pro-active behavior.

Furthermore you should be an enthusiastic and motivated team-player. You can cope with stress, you have a flexible mentality and you are able to work in a changing environment.

In return, we offer you the unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

• Yearly bonus based on performance achieved.
• Private medical care with option to extend it to family members.
• Benefit System cards.
• Discount for Philips’ products.
• Relocation package applicable for people moving in from outside of Łódź region.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

We kindly inform you that we will contact only chosen candidates.