Order Manager Value Stream Ultra Sounds (US) with Italian and English

At Philips, we have a 125 year history of creating meaningful innovation. These innovation and the quality of our products but also our services has always been a top priority.

Within our Centers of Excellence we bring together supporting roles within Finance, Procurement, Customer Service and Supply Chain,  enabling you to have a career in an international, cross functional environment. 

Currently we have the opportunity for a dynamic Italian and English-speaker Order Managers Value Stream Ultra Sounds (US) to join our team in Łódź.

As an Order Manager Value Stream US you will be responsible for management of sales orders (systems, options and upgrades) placed by Market Groups (MG), overseeing and coordinating the entire order delivery process through pro-active collaboration with other Supply Chain functions such as Catalogue Management, Finance and Planning and Shipping. You will develop relationships with logistic teams in factories and MG. Furthermore you are responsible for executing all order processing activities in SAP and other supporting applications, including order screening for configuration completeness and order changes due to Customer or Factory requests.

You are responsible for:

• Managing your own orders: making sure all parts of a customer order (from factories and 3rd party suppliers) are delivered to the warehouse or to the customer complete and on-time
• Managing the order & requisitions, ensuring ICS (Internal Control Standards), SOx (Sarbanes Oxley legislation) and export control compliance
• Supporting the return order processes
• Ensuring on time transport organization.
• Responding pro-actively to missing items (MOA) or dead on arrival (DOA) claims
• Actively signal payment issues (credit blocks) blocking shipment and inform Finance & Accounting
• Pro-active communication to customers (both internal as external) in a clear and customer centric way

You are a part of the Customer Fulfilment Center (CFC).

The CFC combines several back office functions in the commercial supply chain of Philips to achieve process efficiencies. By doing so, the Market Groups (MG) are enabled to increase quality time with our customer. The scope of the CFC’s will gradually expand over the next year when activities from MG will be added.

To succeed in this role, you should have the following skills and experience:

• Bachelor degree (HBO) in business administration /logistics, or you finished vocational education (MBO) with 3 years of experience in an operational environment, preferably with order management.
• Good level of English and Italian, both in word and in writing (both languages are mandatory). Other European language skills are appreciated.
• Knowledge of SAP (MP1) is highly preferred.
• Furthermore you are an enthusiastic and motivated team-player. You can cope with stress, have a flexible & pro-active mentality and you are able to work in a changing environment.
• You have very good communication skills and are customer oriented and always sees opportunities to improve the processes (operational excellence).

In return, we offer you the unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

• Yearly bonus based on performance achieved.
• Private medical care with option to extend it to family members.
• Benefit System cards.
• Discount for Philips’ products.
• Relocation package applicable for people moving in from outside of Łódź region.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

We kindly inform you that we will contact only chosen candidates.