About us: TELUS International Bulgaria delivers a next-generation digital solution to enhance the customer experience (CX) for global and disruptive brands. We offer omnichannel CX and trust and safety solutions including content moderation for global customers in over 50 languages. With a team of over 62 000 members worldwide and with over 4 000 of them located in Sofia and Plovdiv, the company is the biggest employer in the CX industry in Bulgaria.
Player Support Specialist for Riot Games Account with Polish and English
*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate
*Bulgaria's borders are Turkey, Greece, North Macedonia, Serbia, and Romania
TELUS International Europe is looking for passionate player support specialists for Riot Games.
Join our growing TELUS team supporting League of Legends, VALORANT, Legends of Runeterra, and TfT - get the job you will enjoy!
A typical day:
- Help out our players with any issues they might have via tickets & chat only
- Provide the best player experience by showing case by case player-oriented attitude
- Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
- Collaborate with a passionate team of gamers in order to give our support experience a player to player feel
Sounds good, right?
If you have:
- Fluency in Polish and a good command of English
- Gaming experience - you have played games recently and you can relate to a player’s concept, community, and mindset
- Player empathy and understanding a player’s perspective when tackling their issues
- Understanding of Player Support
- Desire to help the players as best as possible and to contribute to the team’s success
We Offer:
- Willingness to relocate to Bulgaria
- Relocation assistance
- Attractive salary
- Оnline training and temporary Work from Home opportunity
- A friendly, supportive and collaborative team environment with great energy
- Career development opportunities
- International modern working environment (Relax zones, PlayStation and billiard corners)
- Special benefits for our team members (e.g. gym, yoga classes, massages and corporate psychologist in the office and many others)
- Employee referral bonuses
- Supportive work-life balance policies
- Continuous assistance and learning
- Employee Relations team to help new hires integrate into the local lifestyle and culture
Does it sound like the perfect job for you? APPLY NOW!