NATEK, established in 2004, is a leading provider of IT Outsourcing and Consulting Services in Central and Eastern Europe. We are delivering services in the following countries: Bulgaria, Czech Republic, Poland, Romania and Slovakia. We have created a global organization in order to develop long-term partnerships with prestigious international companies by providing a complete range of professional services, Near shoring and platform service delivery. NATEK participates in creating and implementing up to date systems and resolutions, matched to the need of those, whose work change the world every day. Find detailed information about NATEK on: www.natek.eu
Join our team in NATEK, the fast growing IT outsourcing company. We understand that real business value is delivered when both clients and employees are satisfied. While working in NATEK, you will make areal impact by solving complex business issues for the world´s leading clients. You will do challenging work across multiple industries and sectors, as well as governments and agencies, to make areal difference.
We are looking for experienced Operations 3rd Line Support Engineer who will be part of motivated team of professionals who put pride in delivering innovative, high quality and secure products that are used globally. As part of the team you will be an important source of customer feedback towards both the development team and the Product Owner. If you are a team player, you like helping others and you are always ready to both help and ask for help when needed join us and take a role of: Product Support Engineer.
Scope of duties:
- Trouble shooting, debugging, analyzing and coordinating customer support cases
- Beeing a bridge between the customer and the development team
- Helping customers with issues related to HW (electronics), SW and FW
- Work with an electromechanical locking system
- Training and visiting customers might also be one of the tasks
- Share information and knowledge openly and proactively
Requirements:
- At least 3 years of working experience
- Familiarity with development and debugging tools such as IntelliJ/Eclipse IDEA and MSSQL Management - Studio
- Knowledge of MSSQL and Transact-SQL
- Feeling confident with the following technologies, tools and practices as below:
- Java (SE, EE) and C
- Tomcat, Apache
- Web Services (SOAP, REST)
- JIRA
Nice to have:
- PKI, SSL/TLS, 3DES, AES
- Kanban, Scrum
We offer:
- Work in innovative projects for the biggest worldwide brands
- Your professional career growth by matching your skills and plans with the suitable projects
- Possibility to work in other NATEK European branches
- Opportunity to exchange knowledge in international team
- Work in modern environment with innovative technologies
- Attractive salary referring to your skills and experience
- Relocation bonus
- Private health care
- Multisport card
- Flexible working hours
- Flexibility with employment form