Atos is an international IT services company. It employs over 86.000 employees in 66 countries. Currently, nearly 3800 people are working in our offices in Bydgoszcz, Warsaw, Wroclaw, Gdansk, Lodz and Torun. The company offers IT infrastructure management services, systems integration, outsourcing and IT consulting. Atos was three times awarded with the Great Place to Work certificate, winning top positions in the ranking of the Great Place to Work® Institute. Atos is the official global IT partner of the Olympic and Paralympic Games.
A high touch internal customer service role, that involves converting received purchase requests into Shopping Carts in SAP SRM, coding them correctly in accordance with the products and services ordered, chasing purchase approvals and entering goods receipts into SAP in an accurate and timely manner, on behalf of all the ATOS UKI businesses.
The role requires constant written and spoken communication with professionals in the UK business to advise of progress and gain appropriate information.
Main responsibilities:
- Provide a best in class Customer service to the UKI business by ensuring all purchasing requests are processed in SAP SRM within 4 hours of receiving all relevant information by the initiator of the request. Requests are received through MS Sharepoint.
- Interpret and Validate the request information with the responsible Financial controller, the requester, and Project Manager.
- Gain and utilize a deep knowledge of the Atos mapping tables to ensure that the correct purchasing code and finance types are selected.
- Provide guidance and instruction to SRM approvers to aid in Shopping Cart approval leading to Purchase Order creation and issuance to the Vendor.
- On behalf of requester chase the approval of Shopping Carts and regularly liaise with requesters informing them of progress using Atos communication tools. Provide status to request initiators as required.
- Complete monthly Goods Receipts in correct month avoiding out of period costs. Make constant contact with request initiators to ensure that goods or services were delivered or completed in order to Goods receipt correctly.
- Ensure Goods Receipts are accurately and promptly entered and ensure that Goods receipting is conducted accurately being mindful of the impact this has on requesters P&L. Ensure only amounts required to hit the P&L are receipted at the appropriate time.
- Provide reports and analysis to Financial Analysts as requested.
- Understand and implement all ATOS P2P (Purchase-to-Pay) and spend control procedures and policies.
- Maintain excellent record keeping and statistical analysis of Shopping Carts processed.
- Experience in Customer Service.
- English – proficient (C1/C2 level).
- Excellent Microsoft Excel skills (pivot table use, formulas and slicers essential).
- Detailed knowledge of SAP SRM.
- Broad understanding of purchasing and account payable procedures.
- Ability to prioritize and adapt to constantly changing environment.
- Ability to deal professionally with inquiries and use of best practices to deal with problems and issues.
- Willingness to share knowledge and provide assistance to other team members as needed.
- Good math skills.
- Self motivated to ensure deadlines are met.
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Availability from the beginning of 2015.
The position will be located in our office in Bydgoszcz and candidates must work UK hours 2 days a week (10:00 – 18:30 CET) – alternate with new colleagues. All other days normal Polish working hours.
We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.
We accept only documents in English.
