Our Company:
Staples is the world's largest office products company and a trusted source for office solutions. Founded in 1986, Staples today has an annual turnover of $24 billion and ranking third in the world of eCommerce sales. With 85,000 associates worldwide, Staples has a presence in more than 26 countries throughout North and South America, Europe, Asia and Australia. Bringing easy to offices and consumers everywhere!
In January 2015 we opened Global Competence Center in Gdansk. The Center consists of teams responsible for driving major IT and User Experience enhancements for whole European organization, with other teams like Supply Chain, Financial Analysis & Master Data Management also establishing their operations in Gdansk.
Job Purpose
As a Salesforce.com Super User you will report to the Sales Operations Manager and be working with the other members of the Sales Support team to ensure the delivery of:
- Creation of a local BU Centre of excellence - First point of contact when questions or issues arise amongst SFDC end users
- Guardian of SFDC Data Quality , reiterating principles to end users on a regular basis
- Providing or supporting any "refresher" training to end user teams or new joiners
- Manage and maintain suspect flow for Enterprise and Mid Market sales teams
- Maintain suspect flow for Enterprise team after input from Enterprise SD
Critical results
- Mid Market and Enterprise suspect pool volumes
- Maintaining SFDC training records for new and existing sales team members
- Periodic data cleansing of SFDC
- Compliance of SFDC usage for team
Responsibilities
- Act as an "SFDC ambassador" within the business at all times
- Act as the 1st point of contact when questions or issues arise amongst end users
- Act as a Level 2 Support for customers by building reports within SFDC
- Re-iterate Data Quality principles to end users on a regular basis
- Periodically check Data Quality in ERP and SFDC database and clean where necessary
- Identify opportunities for continuous improvement to the system
- Plan and prioritise workload created by the acquisition of new business
- Execute all UAT tasks resulting from central systems upgrades as detailed by the Sales Support Manager
- Provide support and guidance in Sales team requirements on an ad hoc basis
- Provide training and support for all Sales and Commercial Team SFDC users through individual and group presentations
- Provide supporting or "refresher" training to end user teams or new associates
- Receive materials surrounding release updates and share this information with end users by holding periodic calls for release updates and best practice sharing
- Maintain the correct levels of suspect data within SFDC for all segments
- Provide SME physical or virtual support for other locations or BUs both inside and
- outside the local BU as and when required
Knowledge, skills & experience
Education and Experience:
- Good understanding of sales processes and the context with which SFDC is used
- Sound technical knowledge of SFDC functionalities
- Good verbal communication skills
- Confident in speaking English
- Ability to manage tight deadlines, with excellent attention to detail
- Experience of presenting and explaining concepts to others
- Confident in managing both upwards and downwards
- Must be prepared and able to travel to locations other than the base location on an ad hoc basis when required
Key interdependencies
- Sales Operations Manager
- Managing Director
- Sales Directors
- Sales Team
- Commercial Manager
- EU SFDC central team
- Central Marketing
- Central Pricing
We give a possibility of help with relocation process.
