SENIOR TECHNICAL ACCOUNT MANAGER
Miejsce pracy: Gliwice
Nr ref.: JO-1610-342260BJCL
Location: Gliwice
Responsibilities:
- Manage, escalate and drive satisfactory resolution of customers’ technical support, service and infrastructure issues.
- Lead younger colleagues by supporting them in their work and being a role model they can follow
- Actively participate in Change Management
- Proactively and reactively interface with customers on-site in the management of technical issues as well as collaborating in planning, implementation,
- Provide information and recommend best practices for the management
- Proactively monitor technical issues pertaining to SAP Hybris Cloud Services and make recommendations to reduce the risk / impact of similar future problems.
- Develop and maintain strong working relationships with Service Readiness, Support Engineers, Product Groups and other technical resources.
- Maintain and expand working knowledge of current and pre-released SAP Hybris systems and products, as well as their integration and methods of support delivery.
Qualifications:
- A degree in Computer Science or Software Engineering, or substantial previous experience
- 5+ years in IT industry
- Account management experience and / or customer engagement responsibility is also a requirement.
- Knowledge of the following is advantageous (Linux, Windows, Java, Database systems, Apache) as well as Project Management experience.
- Experience with hybris Commerce Suite is a must have
- Strong problem and troubleshooting skills.
- Strong multitasking abilities and quick decision making skills.
- Developer knowledge is considered an asset.
- Excellent written and spoken English
