Ogłoszenie numer: 815794, from 2015-09-22
ŁĄCZPOL company the leader of IT market and Business Partner of Alcatel-Lucent is seeking exceptional candidates on the position of:
Service Analyst
Location: Bydgoszcz
Job description
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support project delivery team members in granting access to applications/systems required per role within project
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maintain database describing applications/system access statuses per End-user
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support project End-users in case of system incidents so they can be sorted out efficiently
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analyze occurred incidents (related to systems) to find out their root causes (RCA reports); prepare improvement plans and control their implementation
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coordinate technical environment requests related with connection to Customer networks
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manage the environment to implement process and procedural changes within operational environment
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maintain BC/DR plans for supported projects (provide required training sessions, organize tests and exercises, manage the required communication to related organizations)
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organize required training sessions (role/function related, system related)
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provision operational reports
Requirements
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fluent English (written and spoken)
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the ideal candidate would be ITIL qualified
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experienced in working in service desk organizations
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excellent documentation and management skills
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excellent communication skills verbal & written
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science degree or equivalent (desirable)
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advanced MS Office (Word, Excel)
We offer
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the opportunity to work in a multinational company
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career development within global structure
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attractive salary
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medical package