Service Delivery Manager
[online recruitment]
[online recruitment]
Location: woj.
małopolskie
Reference number: VR-60873
Project Description:
The successful candidate will work within Analytics practice and be mainly responsible for ongoing operation of delivered solutions. The role focuses on leading Delivery team and cooperating with Account Delivery Executive to support account growth. This role will require frequent contacts with Account Management and Project Team as well as client exposure.
Responsibilities
Service Delivery Manager responsibilities:
- Assure that operations of supported service is delivered in accordance with the contractual requirements
- Prioritize work to ensure that issues with the greatest business impact to the customer are resolved first
- Monitor and reports Service Level adherence on an on-going basis
- Take responsibility for the integrity of the services and therefore any changes to the components of the service
- Represent DXC Application Management organization in giving recommendation for Go/No-Go decisions of final stages of the projects/major changes
- Own AMS team processes, procedures and related tools, in alignment with account's Service Delivery model, process monitoring to prevent recurrent failures
- Prepare Service Delivery reporting
- Charter, initiate and coordinate delivery of Service Improvement Plans & is accountable for deploying in AMS Team actions resulting from these initiatives
- Support upsell opportunities by providing Application Management input for deal proposal development
Skills
- University degree (B.Sc. or M.Sc.),
- At least five years of working experience in a role with client exposure
- Experience in remote work - including cooperation with nearshore and offshore support teams
- Fluent written and spoken English
- Fast learning
- Communication skills
- Teamwork
- Professional and responsible approach to work with customer focus
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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