Service Desk Analyst with languages
Prague
Service Desk Analyst with languages
Prague
Nr Ref.: 1067545
Prague
Nr Ref.: 1067545
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
For the world's largest logistic company operating around the world we are looking for an Associate Service Desk Analyst with various languages to join an IT HUB based in Prague.
At this position you will ensure requests for IT assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures.
The job requirements will include: following and applying agreed standards and procedures in all aspects of work, receiving requests for IT assistance from users in a pleasant and professional manner, maintaining accurate log entries of requests with fault details and contact information, prompt allocating of unresolved calls as appropriate, maintaining log entries and advising users of actions taken, searching documentation and previous requests for assistance on related topics to establish possible solutions to calls.
You will be involved in documenting any findings in the call log, responding to requests for assistance from users by providing information to enable users to solve their problems, maintaining accurate log entries of contact with resolution details and follow-up information, maintaining and reporting up to date and accurate inventory information on the organization’s IT assets.
We look for time flexibility, very good knowledge of English and advanced of Dutch/Norwegian/Finnish/Danish/German/French both written and spoken, general IT background preferred, customer orientation within a multi-site operation with excellent customer relationship skills, commitment to teamwork and sensitivity to cultural differences are essential, strong drive to solve problems with good analytical and problem-solving skills
Why will you gain? Attractive remuneration package and motivating bonus scheme, extensive benefits package including five weeks holiday, social activities, lunch vouchers and more on-going professional training and development, professional growth opportunities with a global leader in its field.
If the offer seems interesting for you click the "Apply" button.
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