As a truly worldwide organization, EY Global Delivery Services spans all geographies, practices, service lines, sectors and competencies with deeply-integrated services. With 18,000 people working from nine centers in five countries, GDS is online everywhere, helping deliver exceptional client service all the time; providing what you need, where you need it.
EY GDS Poland has been in operation since 2011, supporting 30 countries across 12 services in English and non-English languages. Join one of our innovative and highly skilled teams in Enablement Services to provide high-skilled, and innovative services to support EY's global and local teams. Markets Services, Creative Agency Services, Executive Assistants (AWS), Finance and Accounting, Risk Management Services, Procurement Services and IT Services are among the services offered by Enablement Services. Find your team and gain valuable experiences that will last a lifetime.
Currently the center is seeking candidates for the position:
To provide first level Help Desk support for all Active Directory Admin services for all EY Staff based in Germany, Switzerland and Austria via phone.
Responsibilities:
- Provide Active Directory admin support for firm staff whether located in office, home office or client site
- Escalate unresolved problems to other support groups to expedite resolution
- Be available to perform after hours work
- Perform special assignments as required
- Perform daily / weekly administrative tasks as required
- Identify sources and trends of technical problems to prevent future occurrences.
- To contribute to the continuing development and maintenance of the knowledge database with the aim of increasing the technical skills of the wider team Follow up on specific inquiries or requests to ensure client satisfaction. Identify and escalate major incidents or customer issues to senior members of the ITSD
- Proactively work as a member of a team
- Maintain individual performance targets
Skills and experience requirements:
- Basic IT skills
- German language skills - excellent written and verbal communication
- English language skills – communicative
- Experience working with customers, dealing sympathetically with their problems under pressure
- Strong work ethic geared towards exemplary customer service
- Technical Help Desk support experience in a call center environment, providing services for AD Administration
- Working knowledge of ITIL incident management & co-ordination as an asset
- Excellent team working skills
- Proactive, organized and able to priorities tasks
- Ability to quickly gain knowledge and understanding
- An analytical approach to identifying issues and solutions
- Strong problem solving abilities
- Ability to explain solutions in an effective and customer focused manner
- Recognizes issues and seek guidance on solutions
- Able to develop working relationships with staff at all levels
- Experience in the use of tools, best practices and policies to quickly resolve issues
- Identify improvement opportunities
- Flexibility and initiative to anticipate customer needs
- Dealing with irate clients
We offer:
- Work in prestigious stable company
- Contact of employment
- Fair salary
- Relocation package
- Participating in interesting projects
- Work in a professional, dynamic, truly global team
- Development opportunities in international multilingual environment
- Attractive social package (sport card, medical insurance, life insurance, wellness & spa program, sport events and many others)
- Language courses
- Modern office space near market square
- Relocation package