Service Engineer

JOB RESPONSIBILITIES

• Become as knowledgeable as possible on products, participating in training programs, and through individual effort and initiative.
• Very good understanding of Analytical products: gas chromatographs, gas analyzers, etc.
• Very good understanding of requirements for analytical measurementtion in industries. Keep up to date on latest features, software and hardware developments.
• Service of measurement systems at customer site.
• During the project phase, conduct installations, startups, checkouts, commissioning.
• Conduct relevant training courses for Operation and Maintenance personnel, at customer site and off-site when required.
• Selection of spare parts and participation in service offers preparation.
• Be first customer contact during warranty and after warranty services
• Lead in investigation and responsible for resolution of system related customer complaints and reported problems. Make troubleshooting of the problem, provide and/or recommend solutions to these complaints/problems.
• Participate in defining and performing acceptance tests.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Technical Degree (electrical/electronic, power, process chemistry)
• Several years experience with service and/or maintenance of analytical systems
• Minimum 3 years experience in the process control system industry
• Knowledge of optoelectronics, chemistry, termodynamics
• Start up and Commissioning Experience in the process automation, control performance
• Very good interpersonal skills
• Fluent in English Language