Atos is an international IT services company. It employs circa 100 000 employees in 72 countries. In Poland Atos exists since 2000. Currently, more than 4 000 people are working in our offices in Bydgoszcz, Warsaw, Wroclaw, Gdansk, Lodz, Torun and Krakow. The company offers IT infrastructure management services, systems integration, outsourcing and IT consulting. Atos was four times awarded with the Great Place to Work certificate, winning top positions in the ranking of the Great Place to Work® Institute. Atos is the official global IT partner of the Olympic and Paralympic Games.
Service Manager
Ref. No.: 206346
Job Description:
The role of Tooling Services (TS) Service Manager has a responsibility to ensure that services are delivered in line with Service Description and target Service Levels are achieved.
Day to day activities require coordination and operational review with delivery teams responsible to ensure level and quality of service are maintained and to identify areas for continuous improvement.
This includes visibility and management of each component of delivery to identify where efficiencies can be made.
Key areas of focus:
- Service cost related financial management
- Service Level Management - Delivery Performance and Quality
- Service Continuity, Improvement and Excellence
- Incident & Problem Management (escalation and decision making role as a part of defined process)
- Operational Change Planning (be a part of Change Advisory Board)
Job Requirements:
- Experienced in Service Management
- Experienced in Service Delivery of business critical operations
- ITIL Qualified
- Minimum 5 yrs. experience of working in international environment (either in Poland or abroad)
- Msc. university degree preferred in computer science
- English spoken/written at least at B2 level
- TOEIC certification would be a plus
- German or French would be an advantage
- Ability to develop and maintain excellent relationships with external and internal customers
- Open and clear communication skills
- Proactive attitude at vision creation and consistent implementation of it
- Ability to work with high standards on behalf of Atos and its customer
- Project Management experience as a plus
- Ability to travel abroad
Additional Information:
We offer:
- Stable employment
- Attractive salary
- Participation in interesting project
- Work in international environment
- Contact with the latest IT technology
- Training and development programs
- Study of foreign languages
- Unlimited access to e-learning
- Private medical care
- Additional life insurance
- Subsidy for commuting
- MyBenefit System (e.g. Multisport)
Additional benefits:
- Relocation bonus
- Remote working
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