Service Manager

The role of Service Manager has a responsibility to ensure that services are delivered in line with Service Description and target Service Levels are achieved. Day to day activities require the co-ordination and operational reviews with delivery teams responsible to ensure levels and quality of service are maintained and to identify areas for continuous improvement. This includes visibility and management of each component of delivery to identify where efficiencies can be made.

You have a chance to become a member of Service Management team of Big Data and Security (BDS) division.

• service cost related financial management,
• Service Level Management - Delivery Performance and Quality,
• Service Continuity, Improvement and Excellence,
• Incident & Problem Management (escalation and decision making role as a part of defined process),
• Operational Change Planning (be a part of Change Advisory Board).

The position will be located in our office in Bydgoszcz (remote work possibility).

• experienced in Service Management,
• experienced in Service Delivery of business critical operations,
• ITIL qualified,
• minimum 5 years experience of working in international environment (either in Poland or abroad),
• MSc university degree preferred in computer science,
• english spoken/written at least at B2 level,
• TOEIC certification would be a plus,
• ability to develop and maintain excellent relationships with external and internal customers,
• open and clear communication skills,
• proactive attitude at vision creation and consistent implementation of it,
• ability to work with high standards on behalf of Atos and its customer,
• Project Management experience as a plus,
• ability to travel abroad.