About us
- leader in digital services with 100,000 employees in 73 countries,
- provider of IT infrastructure management services, systems integration, outsourcing and IT consulting,
- official global IT partner of the Olympic and Paralympic Games,
- almost 5000 people employed in 9 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Torun, Gdansk, Rzeszow, Lodz.
Service Manager
Workplace: Bydgoszcz
47736
JOB DESCRIPTION
The role of Service Manager has a responsibility to ensure that services are delivered in line with Service Description and target Service Levels are achieved. Day to day activities require the co-ordination and operational reviews with delivery teams responsible to ensure levels and quality of service are maintained and to identify areas for continuous improvement. This includes visibility and management of each component of delivery to identify where efficiencies can be made.
You have a chance to become a member of Service Management team of Big Data and Security (BDS) division.
Key areas of focus:
- service cost related financial management,
- Service Level Management - Delivery Performance and Quality,
- Service Continuity, Improvement and Excellence,
- Incident & Problem Management (escalation and decision making role as a part of defined process),
- Operational Change Planning (be a part of Change Advisory Board).
The position will be located in our office in Bydgoszcz (remote work possibility).
Job requirements:
- experienced in Service Management,
- experienced in Service Delivery of business critical operations,
- ITIL qualified,
- minimum 5 years experience of working in international environment (either in Poland or abroad),
- MSc university degree preferred in computer science,
- english spoken/written at least at B2 level,
- TOEIC certification would be a plus,
- ability to develop and maintain excellent relationships with external and internal customers,
- open and clear communication skills,
- proactive attitude at vision creation and consistent implementation of it,
- ability to work with high standards on behalf of Atos and its customer,
- Project Management experience as a plus,
- ability to travel abroad.
We offer
- Stable employment
- Attractive salary
- Participation in interesting projects
- Working in international environment
- Contacting with the latest IT technology
- Training and development programs
- Studying of foreign languages
- Unlimited access to e-learning
- Private medical care (including dental care)
- Additional life insurance