Avenga is a global IT and digital transformation champion. We deliver strategy, customer experience, solution engineering, managed services, software products and outsourcing services like: staff augmentation, team leasing and permanent employment.
Together, we are more than 2500 professionals with over 20 years of experience. We are present in Europe, Asia and the USA.
Service Manager
Miejsce pracy: woj.
małopolskie
Nr ref.: KSY/SM/TRI/02
Nr ref.: KSY/SM/TRI/02
Join Avenga's team and work for the client from the banking sector as Service Manager.
YOUR DAILY TASKS:
- Ensure proper execution of service requests relevant to environments
- Ensure detailed investigation & diagnosis of incidents & service requests
- Perform root cause analysis of infrastructure problems and develop resolution plans.
- Maintain all documentations for deployment, maintenance, upgrades, and problem resolution activities.
- Produce management information including KPIs and reports
YOUR PROFILE:
- Experience on similar position
- ITIL Foundation
- Understanding of incident, change and release management processes
- Knowledge of JIRA and Confluence
- Professional English level written and spoken
- Strong relationship management skills