For our Client, an international technological company, we are currently recruiting for the position:
Service Manager
Requirements:
- Experience as a Service Manager in the Railway sector
- Technical knowledge in traction chain strongly desired
- Valuable knowledge of continuous improvement methodologies
- Communication skills in written interactions, and face-to-face customer service interactions
- Proactivity and initiative
- Strong capacity for teamwork
- Availability to travel
- Additional skills: patience, motivation, trust, problem solving
Functions:
- Guarantee the quality of the service
- Coordinate the activities of team members in an efficient and productive manner, based on SLAs, technician availability, and technician’s skills
- Monitor time schedule and manage the calendar for holidays and emergency changes
- Monitor customer problems to ensure a high level of response time and proper problem resolutions
- Anticipate customer needs using proper leadership techniques and proven problem-solving methods
- Have a full working knowledge of the maintenance handbooks to respond to every customer inquiry
- Ensure that all assistances performed are properly documented
- Report relevant information to the technical department about the operation of the equipment and proposals to improve the designs from the service point of view
- Transform the strategic guidelines, transmitted by the Management, into concrete initiatives
- Periodically report the most relevant incidents to After-sales Director and Project Management
- Managing external service providers
- Prepare technical reports on the most severe incidents and participate in working groups for root cause analysis and resolution of the incident
- Propose changes in the processes involved to optimize their performance.
- Maintain close contact with customers to identify their needs and help them to define strategies at service level
- Set reportable metrics (KPI chart with the most relevant indicators: operational, financial, reliability,…) to measure and maintain performance. Define and implement an action plan based on it.
- Manage and control the consignment stock. Size and optimize the stock in collaboration with technical department.
Poznaj
NES Fircroft
NES Fircroft jest firmą rekrutacyjna specjalizującą się w stanowiskach technicznych. Ponad 2000 doświadczonych rekruterów NES wspiera Kandydatów i firmy w ponad 45 krajach, z 85 biur w branżach: Energetyka, Budownictwo i Nieruchomości, Nafta i Gaz, Farmacja, IT, Produkcja