Job Description
1) Manages the local IT team made of different kinds of profiles:
- development teams delivering solutions based on the technologies implemented in our IT: SAP ABAP, SAP BW and new technologies with HANA Studio, Fiori ... Microsoft Business Intelligence suite (SQL Server, Reporting Services, Analysis Services, Integration Services, Microsoft Sharepoint, Software AG Webmethods,
- local SAP teams focused on the different modules of SAP : SD, MM, FI, CO with Retail vertical (the migration to SAP Retail ECC EHP7 with HANA is in progress and the implementation of a very new module based on HANA called CAR is in progress), these experts will deliver local support to the local SAP users and configure and develop in SAP new solutions in coordination with the projects started in Switzerland,
- local exploitation analysts with EDI knowledges and service delivery orientation reporting to the exploitation team located in Switzerland.
2) This team will have to work under the local management of the skill center manager and, through a matrixial organization, in strong coordination with each manager working in the IT headquarters.
3) The skill center will have to organize 3 kinds af activities:
Project/ Development management:
- Establishes and updates the project portfolio,Organizes projects and milestones in alignment with IT priorities, needs and requirements,
- In deep coordination with the CIO and the other II Managers, organizes the developments, delays, timelines, resources, and commits on delivery dates,
- Establishes standards for development management, specifications, process documentations, user guides, exploitation documents ...
- Helps in formalizing specifications and requirements in words that both end users and developers can understand,
- Validates all specifications before they go to the development teams,
- Organizes the developments with the right methodologies an order to align practices and deliver the expected quality of developments,
- Makes sure the developments are made the right way and organizes technical resources in order to deliver a professional support,
- Organizes the go live preparation with the project managers (tests, go live preparation, change management),
- Respects the new processes for change management relying on ITIL : validates the request for change, prepares the CAB (Change Advisory Board), analyzes the impacts and risks, attends the CAB meetings.
Support to local users:
- Organizes the local support to the users teams based in Warsaw mainly on SAP modules,
- Manages the local SAP consulting team with SAP skills and expertise (will be mainly made of freelances or external companies),
- Makes sure the incidents are treated with the expected priorities in alignment with the standard process and toosl of the global IT team (ITIL practices),
- Provides the reports on the support activities based on the ServiceNow solution used by all the teams,
Exploitation activities:
- Mainly related at the beginning on EDI solutions based on a new module from Software AG once the development will be finalized,
- Delivers the services expected in alignment with pre-defined SLAs,
- Organizes the onboarding of new partners or any change in the EDI platform,
- Organizes the monitoring the solution and delivers reporting,
- Organizes the escalation process when incidents occur and makes sure everything is solved within the required delays,
- Makes sure everything is tracked in the ITSM solution based on ITIL bast practices,
- Reports to the Production Manager located in Switzerland for this activity.
4) Documents progressively all the processes and formalizes knowledge,
5) Delivers the expected level of reporting (reports directly to the CIO),
Organizes the coordination with the teams based in Switzerland with videoconferences, physical trips and adapted reporting,
6) Manages the budget and forecasts related to his activities,
7) Proposes KPIs and dashboard for piloting its activities,
8) Delivers the level 3 support to the IS team, and the level 2 support to the end users and in this objective,
9) Coordinates with the Service Desk teams located in Warsaw for the support processes on one side and the training of these teams when a new solutions arrives in order to allow them to provide the level 1 support,
10) Prepares the monthly IS reviews in order to provide the global IS team with the right level of knowledge,
11) Makes sure that the ITSM solution (ServiceNow) is filled with the expected level of informations (incident, problem, change management, knowledge management),
12) Will be in charge of the hiring process of the skill center team located in Warsaw (consultants, employees ...) in coordination with local HR teams, the CIO and the other IT managers.
- University degree in computer science, business informatics or equivalent qualification,
- Minimum 10 years of IT management based on knwoledges of the different roles of an IT organization (project management, delivery, support),
- Management skills more precisely with SAP teams,
- Experience in managing global programs and a project managers team, a minimum of 10 years of project management is required,
- Knowledge of SAP environments is a real plus,
- Knowledge of developments methodologies is mandatory,
- ITIL knowledges are highly appreciated,
- Proficiency in Project Management is mandatory,
- Middleware and EDI knowledges are a plus,
- Experience in nearshoring activities would be highly appreciated,
- Highly self-motivated and self-directed,
- Good command of English (written and spoken) is required, French language would be a real plus.
- A position in a young and fast paced environment,
- International experience with daily new challenges in a fast growing company,
- A strategic positioning in IS team with complex management,
- Exciting new projects around modern technologies in the coming years including SAP Hana, Fiory and new SAP strategic solutions (CAR...), Microsoft BI and SharePoint, IBM Websphere Commerce Servers,
- An enthusiastic project with a middle-term and long-term view
