System Support Engineer

Job description

• Provide 2nd level of technical support to Alcatel-Lucent customers
• Resolve TTs related to the mentioned systems, tickets escalated by GNOC level1 or Customer Care service
• Handle alarms, solve incidents and problems
• Perform fulfillment activities, ie. implement work orders related to Configuration Management
• Design and develop software scripts (UNIX/LINUX environment) for automatic tasks (customer data analysis, automatic preventive maintenance, etc.)
• Analyze platforms performance and statistics to ensure their continuous availability

Requirements

• university degree in computer, telecommunication sciences or equivalent but also graduate-class students are welcomed
• good English (both verbal and written)
• very good knowledge of Unix/Linux systems
• good understanding of telecommunication and computer networks
• excellent work planning, managing and organizing skills
• good communication and interpersonal skills

We offer

• the opportunity to work in a multinational company
• career development within global structure
• attractive salary
• medical package