Grafton Recruitment, firma założona w 1982 roku w Irlandii, to wiodąca agencja rekrutacyjna z ponad 30 letnim doświadczeniem. Grafton Recruitment jest jedną z największych niezależnych firm rekrutacyjnych w Europie, wyspecjalizowaną w rekrutacji profesjonalistów średniego i wyższego szczebla we wszystkich sektorach. Gwarancją wysokiej jakości naszych usług jest posiadany certyfikat ISO 9001.
Agencja zatrudnienia (nr licencji 812)
Agencja zatrudnienia (nr licencji 812)
Team Leader in Customer Service
Nr ref.: 6-10-41294/PC
For our Client new on the Polish market international company, which is building here R&D Centre we are looking for a Team Leader in Customer Service.
This role is a leader position which is aimed for candidates with vision and innovative approach, who would like to take great part in building of companies strategical service and success.
Responsibilities:
This role is a leader position which is aimed for candidates with vision and innovative approach, who would like to take great part in building of companies strategical service and success.
Responsibilities:
- Setting new level of standard for customer service by delivering intelligent solution which is a blend of digital and human interaction
- Driving digital innovation to provide best quality service using Test and Learn methodology
- Managing of digital resources that will aid the traditional customer service and complement it with innovative approach
- Leading, managing and developing a growing team
- Close cooperation with leadership team to build companies strategical service proposition that are the pivotal element of companies strategy for upcoming year
- Encourage cooperation, teamwork and knowledge sharing
- Provide team members with coaching and assure process team training requirements are satisfied
Requirements:
- 2 years experience in international environment
- Experience in developing and delivering cutting edge digital business solutions for dynamic environments
- Great analytical skills, knowledge and experience in improvement of work efficiency, customer satisfaction, employee development, quality improvement, maximizing profits through technology, making most of synergies and improving cost to serve
- Knowledge in area of digital technologies used in customer support and their role in customer relation building, including social media, mobile apps, chats, interactive voice response etc.
- Excellent team managing, planning, organizational and communication skills
Benefits:
- Multisport card
- Private Medical Care
- Free fruits during the week
- Possibility to grow with the start-up company
Uprzejmie informujemy, że skontaktujemy się tylko z wybranymi kandydatami.
Osoby zainteresowane prosimy o przesyłanie aplikacji za pomocą przycisku
pod ogłoszeniem: "APLIKUJ TERAZ".
