Grafton Recruitment, firma założona w 1982 roku w Irlandii, to wiodąca agencja rekrutacyjna z ponad 30 letnim doświadczeniem. Grafton Recruitment jest jedną z największych niezależnych firm rekrutacyjnych w Europie, wyspecjalizowaną w rekrutacji profesjonalistów średniego i wyższego szczebla we wszystkich sektorach. Gwarancją wysokiej jakości naszych usług jest posiadany certyfikat ISO 9001.
Agencja zatrudnienia (nr licencji 812)
Agencja zatrudnienia (nr licencji 812)
Team Leader in Customer Service
Nr ref.: 6-10-42920/PC
For our Client new on the Polish market international company, which is building here Business Contact Centre we are looking for a Team Leader in Customer Service.
This role is a leader position which is aimed for candidates with vision and innovative approach, who would like to take great part in building of companies strategical service and success.
Responsibilities:
This role is a leader position which is aimed for candidates with vision and innovative approach, who would like to take great part in building of companies strategical service and success.
Responsibilities:
- Ensuring the service is provided effectively, accurately and securely and that the SLAs and KPIs are consistently achieved
- Leading, managing and developing a growing team
- Close cooperation with Service Delivery Manager
- Encouraging cooperation, teamwork and knowledge sharing
- Providing team members with coaching and assure process team training requirements are satisfied
Requirements:
- 2 years' experience in international environment
- Experience in developing team and delivering service for business solutions for dynamic environments
- Excellent organizational and communication skills
- Great analytical skills, knowledge and experience in improvement of work efficiency, customer satisfaction, employee development, quality improvement,
- Fluent English, with the ability to communicate professionally and confidently at all levels, both externally and internally
- Good knowledge of the Microsoft Office tools, Social Media and the Internet
Benefits:
- Multisport card
- Private Medical Care
- Possibility to grow with the start-up company
Recruitment Agency No. 812
Uprzejmie informujemy, że skontaktujemy się tylko z wybranymi kandydatami.
Osoby zainteresowane prosimy o przesyłanie aplikacji za pomocą przycisku
pod ogłoszeniem: "APLIKUJ TERAZ".
