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Sitel Group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.
We are looking candidates for the position of:
Team Manager
Location: Warszawa Mokotów
Summary of Primary Job Responsibilities:
- Responsible for agent supervision and managing day to day performance
- Manage formal performance management process (monthly SKEP meetings with each agent), ensuring objectives are continuously reviewed and linked to business KPI’s
- To coach, develop and motivate associates by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development
- To build an environment which supports the spirit of teamwork, where associates are committed, loyal and take pride in working for the company
- Managing agents schedules and holiday planning ensuring proper staff is available for business delivery
- Reporting to the Operational Lead
- Ensure accurate and timely communication of any client/campaign issues to the Operational Lead
- Ensure appropriate actions are taken to improve client satisfaction - survey scores Information supervising and tracking
Requirements:
- German – C1 is a must
- Availability to work full time on labor contract
- IT literate (Windows, MS Office)
- Excellent Interpersonal skills
- Active listening ability
- Effective time management with the ability to organize and prioritize to deliver key objectives
- Ability to manage and motivate a team
- Team work oriented
Poznaj
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