Team Manager

IKEA IT Service Desk works to improve the everyday life for all people touched by IKEA business, from co-workers and customers to the millions of people who work in the extended value-chain. In our work we always have the end user (our internal IKEA colleagues) in focus because we believe that, happy end users leads to happy customers. The area we work in are playing a big part in all of this, as we all do.

IT Service Desk is present globally, divided into five areas; North America, North West Europe, Central Europe, South East Europe and Asia Pacific supporting around the clock.

Right now we have a great opportunity for you, we are looking for a Team Manager for one of the Support Analyst teams in Warsaw. You will be working in a diverse and vibrant environment, leading support analysts and also be part of the area management team. Come join us and take this opportunity to be yourself, grow together with the team and help us to be the best possible support for IKEA, an IT support that IKEA people love!

It couldn't be a better time to join us!

• Experienced leader with passion for business and people,
• You have a proven track record of 3-5 years of managing people in a multilingual helpdesk, IT service desk. Contact center or similar, 
• Excellent Leadership and mentoring skills, 
• Great People skills – You will work with many brilliant co-workers that deserve only the best,
• Great communication skills – You will work with different organizations, people, units and countries. This will be your key tool,
• As a person you are driven by ensuring global ways of working with the end user in (and co-workers) and local conditions in mind, 
• You build relationships easily and know how to communication on different levels, By having a high awareness for the operational (daily) responsibilities people have you get the global tactical/strategical agenda in place,
• you like to work effectively: you perform tasks and achieve specific goals and results, 
• You have very good analytical skills and ability to analyze data and produce reports,
• You have ITIL foundation and experience in how to use it,
• Fluent English ( written and spoken ) required. 

Additional assets:

• Experience in Project Management ( PM Agile ) or agile was of working ( SCRUM ),
• Knowledge about business IT–Infrastructure (Windows, Office, Active Directory, Exchange, Remote Desktop etc.) and some server technologies (Windows/Linux Server, s, Office 365 with SharePoint and Skype for Business as examples).

How you will contribute to our success:

• Secure deliveries according to agreed goals and quality, defined strategies and budget, 
• Lead the organisation from a holistic perspective in cooperation with internal and external stakeholders, 
• Lead by being a good example and deliver results through our values by lead, develop, coach and empower your co-workers to perform and grow according to agreed goals 
• Influence by communicating vision, directions and goals in a clear and inspiring way, 
• Secure competence and capacity for today’s and tomorrow’s needs,
• Secure that the organisation is working according to decided processes, 
• Keep updated on trends and development in your business in order to further develop the area of responsibility, 
• Drive and implement change for improving everyday work, 
• Ensure a safe, healthy and inspiring work environment based on the IKEA value,
• As a part of South and East Area management team you will be invited to help & drive development of our area /organization.

You are looking for a role as team manager in a global delivery, you love IT Support and user experience. You are an experienced leader with a collaborative people and business focus. We offer you a great place to work in a global organization where you, together with inspired colleagues will have the possibility to influence and take responsibility as well as grow with IKEA. 

Does this sounds like something you want to be part of? Get in touch today – we are eager to get to know you.

Handicapped candidates with equal qualification will be preferred.

• medical care - to ensure the safety of you and your family,
• additional benefits ex. cafeteria program (including e.g. Multisport card), 
• opportunity to work in diverse environment where co-workers share their culture,
• friendly and open minded team eager to share knowledge,
• chillout room and game room - to give you a place to relax,
• lunch card,
• daily fresh fruits.