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Tech Business Analyst
Remote Poland
specjalista (mid)
Praca w pełni zdalna
rekrutacja online
90 dni temu
Tech Business Analyst
[online recruitment]
Location: Remote Poland
Reference number: VR-62919
Project Description:

You'll be working in the Chat Bot Competence Center team in Wroclaw, Poland. You will be part of a highly motivated and talented group where innovation in not only encouraged but expected!. You will be responsible for performing detailed requirements analysis, documenting processes, and performing some user acceptance testing.

Responsibilities
  • transform business needs and production level chatbots based on data analysis
  • work closely with Product / Service Owners, Engineering and Operations team, Problem Management teams to track the demand and push progress of problem solution
  • support the operational teams across several technical domains within EUS by identifying process improvements
  • contribute expertise to the management of providing demand view of existing and new IT products and services
  • define workarounds for known errors with help of problem management team and initiate process improvements
  • help create automation pipeline and self-help articles integrated into a Chat Bot solution
  • conduct requirements-gathering activities, like evaluating services, using a variety of internal and external data and conducting service desk customers and agents interviews to understand where and how Chat Bot can improve their efficiency and cost.
Skills
  • Have good understanding on Windows Client OS Win 10 and End User core Applications like O365, Skype for Business etc.
  • Work with Product Managers, Technical Problem Analysts, and Engineering Representatives to implement chat bot flown.
  • Create, publish, and maintain demand tracker
  • Good communication skills, ability to work independently, against tight deadlines and to quickly adjust to changes in priorities
  • Produce dashboards or presentations to report view on ticket demands for various products / services supported by the organization
  • Work closely with relevant technical teams to ensure problem solution and/or automation are carried out in a timely manner

  • Ability to handle big data

  • Process-oriented and good in documentation
  • Strong presentation and communication skills
  • Strong skills with MS Office applications e.g. Excel, PowerPoint, Visio
  • Business domain knowledge in the financial industry and in end user space
  • Creative and innovative mindset
  • Fluency in English
Our offer
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Please send your CV with consent for processing your personal data for recruitment purposes using the below button
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Informujemy, że administratorem danych jest Luxoft z siedzibą w Krakowie, ul. Bora Komorowskiego(dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie.

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Luxoft Poland

Why Luxoft?

Luxoft is built by Luxofters. Every member of our global team forms part of the backbone of our business, so we make sure to support the continual development of our dedicated workers. In addition, we build highly effective teams that are incubators of unparalleled accomplishment. The ethos guiding our investment into each and every Luxofter can be described by three words: we grow personally and professionally, we unite in team spirit and we lead on a global scale. We have a robust digital presence, so it is easy to become familiar with the company online. From participating in online events such as LoGeek Nights, listening to our TechTalk podcasts, reading Luxoft’s regular LoGeek Magazine, or honing your skills by joining one of our Luxoft Technology Series webinars, those interested in knowing more about Luxoft have numerous ways to get a feel for our company. Getting a vibe for Luxoft is only a click away. Join Luxoft and help create ​the tech innovations of tomorrow.

Recruitment process

Step Send Your Resume and talk to our Recruitment Specialist
Step Interview with Technical Specialist
Step Project Lead Interview
Step Job Offer

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