Experis jest wyspecjalizowaną marką dedykowaną realizacji zaawansowanych usług poszukiwania i selekcji specjalistów i kadry zarządzającej w obszarach: IT, inżynierii oraz finansów. Experis to wynik połączenia dwóch profesjonalnych marek – Elan IT oraz Manpower Professional, które od wielu lat dostarczały swoje usługi polskim przedsiębiorstwom, a kandydatom pomagały znaleźć pracę marzeń. Obecnie dla jednego z naszych Klientów poszukujemy Kandydatów na stanowisko:
Technical Customer Service (German Language)
Miejsce pracy: Gdynia
Nr Ref.: 775415/113/DWI
Zadania:
- Offers expert advice and help to clients over various channels (phone, email, chat), relating to the use of Client applications;
- Manages resolution processes and assumes ownership of technical queries;
- Ensures that customers are always kept up to date about the status of their query by providing effective andaccurate follow-up;
- Continuously enhances personal and business competencies, such as product and technical knowledge;
- Builds an extensive network throughout the company to facilitate quick and efficient resolution;
- Manages the customer relationship through theuse of Siebel and Salesforce CRM.
- Professional experience in a Customer Service or Information Technology Support role;
- Very good oral & written communication skills in both English and German language;
- Good IT skills and knowledge of Windows applications, including Excel and Word;
- Experience in hardware, software,and network troubleshooting, or equivalent training and/or education are necessary;
- Aptitude for quick learning;
- Logical approach to problem solving and analytical thinking;
- Excellent service skills including active listening alongside focusing, and fully understanding our customer'sneeds;
- Ability to work under pressure;
- Proven team player, excellent communication and interpersonal skills;
- Self motivated, proactive and driver;
- Good time management and organizational skills in order to prioritize workload and demands;
- Demonstrates urgency, energy and enthusiasm;
- Interestingand challenging job in a professional and multinational environment;
- Attractive salary + social package;
- Excellent work atmosphere;
- Stableemployment.
