Xerox Corporation is a $22 billionleading global enterprise for business process and document management. Throughits broad portfolio of technology and services, Xerox provides the essentialback-office support that clears the way for clients to focus on what they dobest: their real business. Headquartered in Norwalk, Conn., Xerox providesleading-edge document technology, services, software and genuine Xerox suppliesfor graphic communication and office printing environments of any size. Xeroxalso offers extensive business process outsourcing and IT outsourcing services,including data processing, HR benefits management, finance support, andcustomer relationship management services for commercial and governmentorganizations worldwide.
Technical Helpdesk Associate with multiple languagues
Miejsce pracy: Kraków, Opolska Street
Primary Duties and Responsibilities
- To provide 1st line technical support; answering support queries via phone, email, web and Chat.
- Support must be provided in English/French/German/Spanish/Russian/Arabic/Czech/Dutch or Italian
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems while following procedure and be proactive when support the client even in a crisis situation.
- To allocate more complexcalls to the relevant 2nd level Support members.
We offer
- Very attractive salary and additional benefits
- Full time, permanent contract
- Very good training package, not only at the beginning but also during the whole duration of employment
- Friendly, professional and international environment
- Great opportunity to grow inside the company
|
Requirements
- Relevant experience would be an advantage but is not a must as we will provide training
- Very good knowledge of at least one of the following languages: English/French/German/Spanish/Russian/Arabic/Czech/Dutch or Italian
- Must be willing to work in a team.
- Strong problem solving abilities and assertiveness
- Motivation to learn and work in a service desk environment
- Willingness to work on shifts 6am-10pm Monday-Friday and bank holidays
- Customer service experienced would be a plus
|
