Hemmersbach provides IT services globally. With more than 3,400 permanent employees in 38 subsidiaries we offer our services in over 190 countries worldwide.
For our internal End User Support Teamwe are seeking the following:
- Filtering and qualifying IT service repair orders related to printers
- Analyze and diagnose problems related to printers hardware & putting correct resolution in place
- Providing remote L 1,5 Global Support to our end customers (phone)
- Active contact with our local dispatch teams and local management
- Ordering parts of printers via internal system
- Monitoring the correct timelines (SLA) and ticket flow
- On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures
- Technical analysis of the hardware errors and issues, finding the root causes and proposing solutions
- Strong English skills
- Openness to learn new things – technical vocabulary and issues from printing area
- Very good organizational and analytic skills
- Readiness to work on a daily basis as well as quickly re-prioritize tasks
- Effective communication skills and ability to work in a team
- Readiness to work on shifts (between 09:00 am and 07:00 pm)
assets:
- Printer technical knowledge
- Previous work experience on the hotline
- Knowledge about remote troubleshooting gained from user feedback
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: direct and informal communication even at management level
- Career Opportunities: great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
- Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
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Step
Pre-selection of candidates
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Step
Phone interview
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Step
Face to face / Skype interview
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Step
Decision and offer
Testimonials
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Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
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Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.