Nokia invests in technologies important in a world where billions of devices are connected. We are focused on three businesses: network infrastructure software, hardware and services, which we offer through Nokia Networks; location intelligence, which we provide through HERE; and advanced technology development and licensing, which we pursue through Nokia Technologies. Each of these businesses is a leader in its respective field.
Our Nokia Networks business is the world’s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.
Nokia European Software & Engineering Center hires dedicated, enthusiastic and passionate people, who create the largest ITC R&D in Poland. Our facilities in Wroclaw are located in three sites and accommodate one of the biggest test telecommunications labs in Middle and Eastern Europe. Apply and experience the adventure of a lifetime!!!
We are looking for motivated people for Technical Support Engineer positions. On this position you will support Nokia customers around the world.
We have a variety of opened positions for candidates with wide range of work experience – from fresh graduates to highly experienced professionals. You have to remember that the more experienced you are, the greater opportunities you have.
Planning and performing technical activities for mediation product to service the customer and bringing expertise to customer site on need basis. You will have an opportunity to constantly develop your skills in IT and Telecommunications domains. You will work in a flexible and friendly multicultural environment.
Technical Support Engineer:
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plans and executes technical tasks requiring specialist skills in own professional area
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works independently with the responsibility for solving customer request cases and reporting according to processes
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identifies and solves technical problems
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shares knowledge in own professional area
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takes part in emergency support and 24/7 duty
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will be responsible for providing Level 3 technical support
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handles support requests assigned via Resolve Tool and acts as a link between front-end customer support personnel and Product Creation (R&D) to solve customer requests
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participates in special projects (e.g. customer pilots, trials) and in troubleshooting activities which requires remote or on-site support
Must have:
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Unix system administration skills (RedHat Enterprise Linux is an advantage) including server installation and updating
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clustering software knowledge (preferably Veritas Cluster Software but experience with alternative clustering products would be considered)
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use and configuration of storage arrays such as EMC
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advanced knowledge of TCP/IP networking - server and switch configuration.
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firewall administration and configuration experience
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basics of Java programming language
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fluent in English, both written and spoken
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Personal attributes:
- Excellent team worker and also recognized as strong individual contributor
- Ability to interact with a variety of people and work well with others in a fast paced environment
- Personal drive to get things done: Flexibility and pro-activity- Ability to travel
- Ability to work under time pressure
Nice to have:
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understanding of telecom charging solutions
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knowledge of telecommunication protocol standards especially Diameter
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knowledge and experience in Technical Support Services and customer interface
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basics of Bash, Perl scripting
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knowledge of telecommunication protocol standards especially Diameter
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knowledge of Wireshark for trace analysis
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oracle or similar SQL based database experience
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competitive salary + bonuses depending on performance
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medical care for you and your family
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flexible working time
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group life insurance
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relocation support
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co-financing of nursery and kindergarten
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sport card
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tickets to cinema, theater, opera, e-ticket
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lunch card.
