Technical Support helpdesk Specialist

Opis stanowiska

• To Support International Clients Customers 
• To Solve issues coming from various channels such as chat or web portal
• To communicate in writing with the appropriate level of etiquette, timeliness and professionalism.
• To Resolve known customer issues using a knowledge base, direct use of product and operating systems, product user guides, and other reference materials
• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each customer support engagement.

Wymagania

• Technical development skills
• Experience in supporting software applications with an emphasis on server-based applications.
• Experience working in a team environment and managing a diverse workload
• Outstanding written communication skills.

Oferujemy

• Competitive Compensation (up to 100k PLN yearly)
• Private healthcare
• A professional and supportive team environment 
• A comprehensive training program on internal processes and systems 
• Career progression