Avenga is a global IT and digital transformation champion. We deliver strategy, customer experience, solution engineering, managed services, software products and outsourcing services like: staff augmentation, team leasing and permanent employment.
Together, we are more than 2500 professionals with over 20 years of experience. We are present in Europe, Asia and the USA.
Voice Operations Analyst
Miejsce pracy: woj.
pomorskie
Nr ref.: LP/VOA/ZD/06
Nr ref.: LP/VOA/ZD/06
Support needed to help the voice migrations go smoothly by coordinating with site contacts, end users, engineers and service providers. Operational support will be need to test tools and help clients with minor voice issues. Role will include transition of tasks to service provider in Q3/Q4 2021.
Job description:
- Create and distribute end user communications for voice platform migration
- Answer end user tickets and questions during the voice platform migration
- Triage voice escalations to MSP and the client's engineers
- Create monthly voice reports
- Test voice tools
- Coordinate migration dates with site contacts
- Coordinate phone removal at site level
- Help with service provider transition
- 80 PLN B2B
Requirements:
- Project management experience
- Excel and Microsoft word experience
- Technical background