Atos is an international IT services company. It employs 77.000 employees in 52 countries. In Poland, Atos exists since 2000. Over 2500 people are working in our offices in Bydgoszcz, Warsaw, Wroclaw and Gdansk. The company offers IT infrastructure management services, systems integration, outsourcing and consulting IT. Atos was three times awarded with the certificate Great Place to Work, winning top positions in the ranking Great Place to Work® Institute. Atos is the official global IT partner of the Olympic and Paralympic Games.
Voice Team is a part of Network, Data Center and Communication Services organization (NDCS). The primary purpose of the Voice Specialist is to provide technical support on such network and voice appliances as call managers, communication servers, call center systems, voice applications, voice gateways, voice gatekeepers, IP phones, desk phones and softphones.
Main duties:
- performing advanced diagnosis on incidents;
- implementing non-standard changes to the environment;
- communicating and consulting with internal and external technical counterparts;
- management of system performance, capacity, service quality;
- participation in and execution of projects;
- designing and implementing network and security systems (senior positions);
- supporting bid management with technical expertise (senior positions).
General skills
- Ability to work well within a team
- Methodical and disciplined approach to work
- Ability to structure and draft technical documentation
- Good interpersonal skills and customer handling skills
- Problem solving capabilities
Languages
- EN and/or GER/FR spoken and written on intermediate level
Skills and competencies in (one or more)
- Voice technologies
- SIP, H323, MGCP, SCCP protocols
- Voice codecs G711 and g729
- Basic network awareness
Additional advantages (one or more)
Knowledge or experience in:
- Avaya
- Call Center system ( UCCX, Genesys, Avaya)
- Cisco Unified Communication Manager
- Cisco voice gateways/gatekeepers
- Cisco Call Manager Express and Cisco Unity
- Asterisk
- Linux/Unix foundation
Preferred certifications or equivalent knowledge (one or more)
- CCNA Voice
- CVoice
- CIPT
- CCNP Voice
- CCIE
Professional experience
- 0-2 years
- 5 years*
Working hours
- 5x10 business hours shifts
- Stand-by duty for given services
- Travels abroad to support client on-site if needed
*for senior positions
The position will be located in our office in Bydgoszcz. We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programs are also available.
