1st Line Support Engineer with English

• 1st line support and advisory of international customers
• The receipt of issues reported by users, concerning the operation or interpretation of one or more information systems
• The coordination of rapid and appropriate responses, including: channeling requests for help to appropriate functions for resolution, monitoring progress
• Keeping users appraised of progress
• The maintenance of an inventory of equipment supported by the Service Desk together with logs of user details, problems and resolutions, for administration and planning purposes. We inform that work is in shifts

• Very Good understanding of English is essential
• Ability to achieve Key Performance Indicator targets
• Must be a team player
• Strong problem solving abilities and assertiveness
• Motivation to learn and work in a service desk environment

The position will be located in our office in Bydgoszcz.