2nd Line Support Analyst with German
Miejsce pracy: Bydgoszcz
Nr ref.: 84282
Primary Responsibilities
- Troubleshoots various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution
- Applies understanding and knowledge of information systems products and services to assist users
- Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems
- Coordinates referrals to appropriate technical, professional, or service personnel
- Receives and prioritizes issues and forwards using appropriate escalation procedures
- All other duties as assigned
Job Requirements
- Experience as 1st/2nd line support engineer is mandatory
- PC, printer and networking troubleshooting skills
- Ambition to learn new products and skills and maintain a strong working knowledge of supported systems
- Excellent Windows knowledge - Windows 7 and Windows 10
- MS Office 2010/365, MS Outlook/Exchange knowledge
- Excellent diagnostic, analytical & problem solving skills
- Support must be provided in German or English according to customer needs
- Good understanding of English is essential to provide ticket documentation
- Ability to achieve Key Performance Indicator targets
- Motivation to learn and work in a service desk environment
We offer
- Private medical care including dental care
- Training and development programs
- Foreign languages learning
- Relocation allowance
- Referral bonus
- Private life and travel insurance
- Medicover Benefits System (including Multisport)
- Remote working
- Commuting contribution
- Worldwide career opportunities
About us
- Leader in digital services with 120,000 employees in 73 countries
- Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
- Official global IT partner of the Olympic and Paralympic Games
- Awarded with the Great Place to Work certificate for four times
- Almost 5000 people employed in 8 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Gdansk, Rzeszow, Lodz