About us
- Leader in digital services with 120,000 employees in 73 countries
- Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
- Official global IT partner of the Olympic and Paralympic Games
- Awarded with the Great Place to Work certificate for four times
- Almost 5000 people employed in 8 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Gdansk, Rzeszow, Lodz
2nd Line Support Engineer with German and English for Digital Workplace Services- Genesys
Workplace: Bydgoszcz
94431
Job Description
- Incidents - Fault management 2nd Level of application components.
- Changes - Technical administration of application components.
- Analysis of log files.
- Proactive monitoring with system tools.
- Testing, updating and upgrading of applications.
- Creation of system documentation and work instructions.
Job Requirements
- Good command of German and/or English (written and spoken).
- Ability to work well in a Team, passion, sense of humor.
- Methodical and disciplined work approach.
- Good analytical skills.
- Good interpersonal skills.
- Understanding of network concepts.
- Understanding of virtualization concepts would be a plus.
- Experience with Windows Server environment would be a plus.
- Knowledge of VoIP, SIP technologies would be a plus.
- Basic understanding of SQL would be a plus.
- Active Directory knowledge would be a plus.
Additional advantages
- Operational practice on Service Desk.
- High motivation for self-development
We offer
- Private medical care including dental care
- Training and development programs
- Foreign languages learning
- Relocation allowance
- Referral bonus
- Private life and travel insurance
- Medicover Benefits System (including Multisport)
- Remote working
- Commuting contribution
- Worldwide career opportunities