Teleperformance Group is the World's Biggest Provider for Customer Experience Management and Contact Center services with offices in all continents – present in 74 countries, 217,000+ employees, 265 different languages and dialects. For our client - the adidas Group - we are looking for:
Location: Warsaw/Poland
You have the chance to become a part of the support team based in Poland supporting the adidas Group Online Shop.
At adidas our love of sport drives who we are and what we do. We are bigger than our products. We don’t just work to create faster shoes and lighter fabrics: We strive to help athletes everywhere perform their best. We believe that it’s hard work inventing the future of sport, and that’s why we love it; that when you push your limits, you make it possible for others to push theirs.
If you are also passionate about sports and want to shape the future of our athletes join us in this adventure!
- Handling inbound/call back customer contacts through different channels for e.g. phone, email, chat for one of the most well-known sport clothes and equipment Brands in the world;
- Delivering our and our clients customer brand value experience;
- Working close together with other business areas of our client to deliver the best solutions possible to their customers.
- Excellent French written and spoken language skills;
- Ability to communicate in English;
- Relevant call/contact center work experience is desirable but not essential;
- Strong focus on customer needs and understanding of how customers can behave;
- Some understanding of how orders are placed on online shops;
- Strong communication and active listening skills;
- Caring Customer orientated mindset;
- Oriented to Empathizing with the customer problems.
- Contract of employment and benefit package – private health care, sport card, group life insurance;
- Welcome voucher from adidas;
- Pleasant work conditions in a modern office;
- Multicultural work environment;
- Stable job and flexible working hours (Monday-Sunday);
- Full relocation package;
- Professional product and procedural trainings package;
- Career opportunities.