Application Support Engineer
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Application Support Engineer
Miejsce pracy: Gdansk
Nr Ref.: VR-16251
Responsibilites
- Supporting users with the day-to-day use of Sungard's Front Arena solution
- Answering support tickets via service desk and email
- Logging user requests and execute first prioritisation of issues as a central point of contact for any issues related to the Front Arena platform
- Resolving of L1/L2 issues, detailed analysis of issues that need escalation to L3
- Managing team of L2 maintenance engineers, and interacting with managers
- Monitoring and managing SLA’s and team performance metrics
Requirements
- Experience with L2 banking/trading applications and user support
- Readiness for on-call duties, evening and mornings shifts
- Basic Python and Java technical skills
- Basic knowledge of change and deployment management
- Excellent interpersonal skills, a fast learner and a great team player
- Agile mindset and extensive knowledge of the Atlassian toolset
- Problem-solving attitude, motivated by challenges and learning new thing
- Disciplined, structured and self-motivated
- Excelling in managing time and priorities
- Strong interest in the financial market
- Fluent English
We offer
Luxoft is looking to take on a new team member to join our ever-expanding team based in Gdansk. We are looking to bring on a highly skilled and motivated Application Support Engineer. The Application Support Engineer will be part of a team who undertake tasks, diagnose and find solutions to any issues that may arise. The team is responsible for supporting our Customer’s electronic trading systems and will require you to interact with people at different levels within the Customer’s units.