ProData Consult jest międzynarodową firmą specjalizującą się w pozyskiwaniu specjalistów IT dla potrzeb długo - i krótkoterminowych projektów. Centrala firmy mieści się w Kopenhadze, z siecią współpracujących oddziałów w Europie Zachodniej, ze szczególnym naciskiem na kraje skandynawskie. W zależności od tego, jak bardzo jesteś gotów podróżować, z ProData Consult uzyskasz najlepszą stawkę w mieście, w kraju lub za granicą:) Zostań niezależnym konsultantem IT w naszej międzynarodowej sieci i otwórz się na rynki europejskie!
Application Support Specialist in CRM team
Miejsce pracy: Gdańsk
Nr ref.: #6147
We are currently looking for IT Specialist for handling all processes connected to deployment, release management, configuration, support and monitoring of the specific applications in the Application Support portfolio. The candidate who fills this position must be able deliver according to quality for our Client standards and timeliness to fulfil business requirements.
Main responsibilities:
Qualifications:
Additional requirements:
We offer:
Start: ASAP
Czas trwania: Full- time
Lokalizacja: Gdańsk
Main responsibilities:
- Drive Incident / problem follow up, including sending MIR messages
- 1st/ 2nd line support (single point of contact for Business)
- Investigating incidents and problems and providing input for developers solving the issues
- Handling vendor relationship in relation to bug lifecycle management.
- Developing, configure and set-up monitoring solutions for each application for pro- active application monitoring.
- Managing data in production environments in case of incidents.
- Monitoring – developing, configuring and executing the monitoring including start/stop and restart application processes
- Participating in application strategy planning process together with Development and application owner.
- Supporting Projects and Developers in infrastructure related activities.
- Participating in Developments Scrum planning and retrospective meetings.
Qualifications:
- Must be responsible for handling all deployment
- Should be able to deploy production environments including configuration of the system for the production environment.
- Change management coordination
- Release and Configure management
- Deployment automation
- Testing in pre-production environments and managing data in non- production environments
- Responsible for managing test cases including those used in an automated tool
- Responsible for business sign off where applicable.
Additional requirements:
- Fluent English
- Readiness for business trips
- Readiness to cover 6:00-16:00 support as a team (shifts, home office for morning support possible)
We offer:
- Stable employment conditions in international environment
- Agile project approach
- Challenging tasks
- Cafeteria benefits plan (life insurance, retirement program, sport card, private health care, cinema tickets)
- Possibility to increase your knowledge and skills (trainings, Pluralsight and Safari books online licenses)
Start: ASAP
Czas trwania: Full- time
Lokalizacja: Gdańsk
