Online Interactive Education Support (OIE Support) - Laureate is the international center of excellence for online higher education within Laureate International Universities, the leading worldwide provider of higher education.
Our portfolio of online degrees totals over 250 programs ranging from Bachelors and Masters to Doctoral levels.
OIE Support- Laureate delivers the operational skills and expertise that are needed to meet the increasing demand for quality online higher education whilst providing enrollment management to prospective students around the world.
OIE Support - Laureate is currently seeking in Gdansk office a:
This position is responsible for all aspects of student accounts and for maintaining processes and communicating with other functional areas of the University (such as Registrar, Enrolment, and Student Support) to ensure that student charges and payments on accounts are handled in a timely and accurate manner.
- Develops and maintains a productive relationship with enrolment and registrar in order to ascertain that charges to student accounts are correct.
- Responsible for setting guidelines and updating student financial calendar.
- Apply all tuition and fee payments and 3rd party payment plan monies to student accounts and process any necessary adjustments to student accounts..
- Performs closing of daily cashiering sessions and processes feed reports to Banner finance module.
- Verify that all student refund checks are correct before processing and process student refunds and payments in a timely manner.
- Fully cross-trained in all cashiering functions and providing support to the cashier on a daily basis.
- Apply and bursar holds to past due student balances and remove bursar holds when payments are made and balances goes below the bursar hold threshold
- Work closely with remote bursar staff as well as other internal departments to ensure proper coverage and processes are completed successfully
- Provide excellent student support services via phone, email and Oynx incidents within the 24-hour SLA policy
- Bachelor's degree in Business with a focus on Accounting preferred.
- At least three years Accounts Receivable experience required, preferably in a university setting.
- Working knowledge of SCT/Banner preferred.
- Proficient with Microsoft Windows, Word and Excel.
- Must be a self-starter, detail-oriented, ability to prioritize assignments and meet deadlines.
- Fluency in English required with mastery of verbal, written, listening, and comprehension skills.
- Role in an international company with stable position on the market
- Professional challenges
- Strong people oriented culture
- Skills development through diverse work assignments and professional trainings program
- Compensation package and private medical care
- Work with diverse motivated team