Back Office Manager
Gdańsk
Back Office Manager
Gdańsk
Nr Ref.: 1037623
Gdańsk
Nr Ref.: 1037623
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
On behalf of our Client, a global BSC to be established in Tricity, we are currently seeking Candidates for BSC Logistics Manager
Holding the position of BSC Logistics Manager you will be responsible for managing and leading customer service team in the BSC, manage work allocation and the performance appraisal process for all CS employees. Moreover he/she will be accountable for maintaining a high standard of employees
engagement through training, coaching and education. BSC Logistics Manager will be responsible for maintaining written procedures for all functions handled in CS, ensuring a very high standard of customer service in line with agreed SLAs and setting daily, weekly and monthly targets for CS processes.
To be successful in this role you will need to have University’s Degree and significant supervisory experience in customer service in an international environment. Logistics and transport experience is a must. You will also need experience in using computer ERP system and have good practical knowledge of MS Office tools. We are looking for a person with a strong interpersonal skills, with the ability and confidence to operate at senior levels within company clients together with a good communication skills. Strong leadership skills, strong team orientation and in-depth customer service knowledge are required. Fluency in English is obligatory.
Our Client offers stable work conditions and opportunities for professional development during start-up of international, globally-renowned BSC organization. Benefit package and trainings are also included.
If you are interested in this position send your CV in English using APPLY button.
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