Back Office Specialist - Finnish speaker

location: Warsaw/remotely

Job description:

• Effectively manage e-mail customer’s queries to ensure excellent service standards;
• Provide services information and resolve any emerging problems that our clients might face with accuracy and efficiency;
• Assist with placement of orders, refunds or exchanges;
• Identify and assess customer’s needs to achieve satisfaction;
• Communicate in positive manner with team members and business partners.

Requirements:

• Fluency to native level in Finnish;
• Must have excellent written communications skills;
• Call Centre experience will be an asset;
• Experience working with direct consumers in B2C environment as a plus;
• Positive attitude and energy;
• Robust multitasking skills.

We offer:

• Very good atmosphere in a dynamic and creative international team;
• Extensive system of trainings and plenty of space for the realization of own ideas and strategies;
• The opportunity to work from the office located at the center of Warsaw or working remotely (saving the time you would spend commuting to the office);
• Flexible work hours;
• Possibility of developing inside the company’s structures.

If you are energetic and professional Finnish speaker we’d love to hear from you!

After you get here, we’ll provide all trainings and a casual fun work environment.